Terms and Conditions

Dynamic Vehicle Solutions Ltd operate the websites www.dynamic-car-leasing.co.uk.  References to ‘Dynamic’ may refer to one or all of the brands above.

Use of a Dynamic Website

  1. Our websites are owned and managed by Dynamic Vehicle Solutions Ltd, whose primary place of business is Dynamic House, Turners Hill Rd, Crawley Down, West Sussex RH10 4EY. Our website is subject to these Terms & Conditions.
  2. Please read our Terms & Conditions thoroughly. If you use our websites you are deemed to have accepted the Terms & Conditions as acceptable and have entered into a legally binding contract.  If you order a vehicle from us you will have to accept our Terms & Conditions.  If you do not wish to accept our Terms & Conditions please terminate use of our website.
  3. We reserve the right, at any time to change our Terms & Conditions which will become effective immediately upon posting to our websites. Any use of ‘us’ ‘our’ and ‘we’ means any one of the brands listed above.  Any use of ‘you’ means the user of the website.

Website Information

  1. For the purposes of these terms and conditions the expression “Website Information” means the images, applets, scripts, text and graphics operating in or which form part of our websites.
  2. All intellectual property rights in the Website Information, in the selection and arrangement of the Website Information, in the design of our websites and in all software compilations, underlying source code, software and all other material operating in or forming part of our websites are owned by Dynamic, or its content and technology providers except in so far as individually stated or acknowledged by us on particular material or items.
  3. Without affecting our own or any third party intellectual property rights, you are not permitted to copy, alter or reproduce any of the content of this site without our prior consent.
  4. You may view Website Information in a web browser for private use only. Copying Website Information into a computer cache or storage device for private on or off-line use is also permitted.  You may not make a copy of the Website Information or any part of it for any other purpose without out prior written consent, which may be granted at our sole discretion.
  5. Nothing in these terms and conditions or on our websites constitutes a licence to use or copy the Website Information.
  6. Our websites, like any other, are susceptible to cyber-squatting and vandalism. We do not accept any responsibility for, or liability in respect of, any information which appears on our websites as a result of such actions.

Vehicle Information

The vehicle specifications displayed on our websites are supplied by the vehicle manufacturers to CAP and formatted for our use.  Whilst we make every effort to assist in identifying vehicle options and standard specifications, the information should only be used as a guide and no decision should be made to purchase, hire or lease a specific vehicle without verification of the latest data from either the manufacturer or franchised dealer.  Please check your order carefully to ensure it suits your exact requirements.  If you are unsure, please check the manufacturer’s website or ask one of the Sales Team here at Dynamic.

For the avoidance of any doubt Dynamic will not be liable for any loss or damage arising, in contact, tort or otherwise, directly or indirectly from the use of or reliance upon any information contained on our websites, nor products or services provided by third parties (whether individuals or corporations) featured on our sites.

For vehicles with driver connectivity systems such as Mercedes Connect Me, Jaguar/Land Rover InControl, Vauxhall OnStar etc., driver data will not be set-up on the vehicle due to restrictions set by finance houses.

Upon entering into a contract agreement, you are responsible for the running of the Vehicle in accordance with the manufacturer’s guidelines.  This includes keeping the Vehicle properly serviced in accordance with the manufacturers recommended service schedule by an agent approved by the finance company.

All images on our websites are for illustration purposes only.

We reserve the right to make any changes to our websites Information without notice and without incurring any liability to you.

For pre-registered vehicles sold with the balance of the manufacturers warranty, an MOT will be required (at customers cost) 3 years from published taxation point, in line with UK law.  If a vehicle is pre-registered, you will be entitled to the balance of the manufacturer’s warranty and roadside assistance cover.  In the event that the warranty expires within the contract hire period, you will be liable for any repairs or breakdown costs, unless a maintenance package is purchased as part of the contract, in which case repair costs may be covered subject to the maintenance terms and conditions.

During the term and any extended term, we shall arrange for the provision of the vehicle excise duty (VED), also known as road tax, and include this into the cost of your agreement.  This is applicable to all Business Contract Hire & Personal Contract Hire Agreements.  If the cost of the VED goes up during the term of your agreement, or any extended term, you will liable to pay the amount of any increase.

For Personal Contract Purchase agreements, VED is only supplied for the first 12 month period.  Subsequent VED is at the cost of the customer.

Prices

Prices quoted for personal leasing include VAT.

Prices quoted for business leasing exclude VAT.

Should the VAT rate change between the placing of the order and the supply of the vehicle, payments will be adjusted accordingly.

Unless stated to the contrary advertised prices include;

  1. Delivery by the dealer to your chosen UK mainland destination, however Dynamic reserves the right to pass on any additional costs associated with delivery on certain vehicle offers. You will be advised of any additional charges prior to the order being processed by us.  If they are unacceptable, you will be entitled to choose an alternative vehicle or cancel your order with a full refund
  2. Number plates
  3. Road Fund Licence for the term (if applicable), and
  4. Vehicle Registration Charge.

Dynamic reserves the right to change the price of the vehicle, either before or after an order is placed.  If the price of a vehicle is changed after an order is placed Dynamic shall notify you of the change and you have the right to withdraw your order if the change is not acceptable.

Prices quoted may vary depending up on vehicle colour.  This is a result of different residual values set by the finance company or may depend upon stock availability.

Prices on the web site are for information purposes only and do not constitute an offer by Dynamic which is capable of acceptance by you.

Prior to processing your order a processing fee will be required.  The processing fee is the broker fee charged by Dynamic for our service and represents the costs incurred for arranging the sale, ordering the vehicle, arranging the finance and organising delivery of the vehicle.  The amount required will be stated on your order form prior to acceptance by you.

Prior to ordering your vehicle a deposit may be required.  Subsequent cancellation may result in the loss of any monies paid subject to the discretion of Dynamic.

Credit card payments incur an additional 1.95% surcharge.

“Cashback” relates to a cash payment paid by Dynamic to the Customer within 14 working days of the vehicle being delivered.  This amount is intended to be used as a contribution towards the initial rental stated on the Customer Hire Agreement.  A full explanation will be given at point of order should you wish to take advantage of a Cashback offer.

For contribution deals, a portion of the initial rental is paid by the supplying dealer and the Customer must pay the remaining amount direct to the finance provider by BACS or Cheque.  A full breakdown of the costs will be given by us at point of order.

Orders

An order of a vehicle from the Dynamic’s website is an expression of interest by you to obtain the vehicle ordered at a price similar to that advertised.

An order does not create a contract between you and Dynamic, to purchase, hire or lease a vehicle.  For there to be a contract between you and Dynamic to purchase, hire or lease a vehicle, Dynamic must locate a vehicle matching the specification you require, at a price agreed between you and Dynamic.  You must enter into a finance agreement with a finance company.  For the avoidance of any doubt, there is no contract to purchase, hire or lease a vehicle between you and Dynamic until the finance agreement is signed by you and the finance company and it becomes executed/operational.

In the unlikely event that the vehicle you have ordered is not available or the funder makes a change to the rental, Dynamic will contact you by email or telephone to confirm with you whether you wish to proceed with your order or to provide you with possible alternatives.  If the alternative is not acceptable by you, Dynamic will cancel your order without penalty and refund any monies paid.

We may introduce you to our carefully selected panel of finance providers who may then pay us for the introduction.  We will not refer you outside of this panel.

Following an accepted order, we will carry out a credit check on you as part of your application process.  If you are applying on behalf of a limited company, you are confirming you have authority to authorise a credit search in the name of the Company and each Director.

For regulated credit broking agreements that have been concluded without any face-to-face dealings (i.e.  over the phone, internet etc.) you have the right to cancel the contract without penalty and without giving any reason within 14 calendar days in accordance with the Distance Marketing Directive.  The 14 calendar day cancellation period begins from the day you sign our Vehicle Order Form and Initial Disclosure Document.  This legal right applies equally to all personal customers, sole traders and partnerships with up to four partners.

For regulated credit broking agreements cancelled after 14 calendar days of receipt of a signed Vehicle Order and Initial Disclosure Document, the following cancellation fees will apply:

  • If you cancel your order before your sign your Contract Hire or Personal Contract Hire agreement, a cancellation fee of £50 inc VAT will be retained by Dynamic to cover all costs and expenses incurred in arranging the credit hire agreement up to that point.  This fee will be deducted from the £216 inc VAT processing fee (otherwise known as the brokerage fee) paid by the customer at point of order.
  • If you cancel your credit hire agreement after you have signed your Contract Hire or Personal Contract Hire agreement, Dynamic will retain the full processing fee of £216 inc VAT (otherwise known as the brokerage fee) to cover all costs and expenses incurred in arranging the credit hire agreement.

For consumers entitled to a refund of the processing fee, either in part or in full, refunds will be issued within 14 working days from the day on which Dynamic receives the notification of cancellation.

Limited Companies, Limited Liability Partnerships (LLP) and Partnerships with more than four partners will not be entitled to a refund of the processing fee but depending upon circumstances, may be eligible for a credit note against future orders up to a maximum of six months from the point of cancellation.  Customers should contact Dynamic in the first instance to discuss their case as this is judged on a case-by-case basis.  For further information on our cancellation policy, please read Your Cancellation Rights.

Delivery/Registration

Upon receipt of a correctly completed and signed finance agreement; payment of any deposit, and if applicable payment of any balance of monies Dynamic will arrange delivery of the vehicle to your chosen destination.

Please note that the monthly rental/lease price includes the cost of driving the vehicle to your specified address, provided your address is situated on the UK mainland.  Certain delivery locations may incur an additional delivery charge and we reserve the right to recover this charge from you.  However, we will advise you if there is an additional delivery charge prior to you completing the finance documentation.

Your vehicle will be delivered to your specified address, provided your address is situated on the UK mainland.  The finance company will allow up to 100 miles to arrange delivery of your vehicle.  This will not count towards your pre-agreed contracted mileage.  Additional mileage above this figure may be deducted from your contracted mileage subject to the finance provider we are using for your contract.  If you require Vehicle Transported Delivery (the vehicle is delivered on a railer/transporter) this can be arranged but an additional charge will be made.

Quoted delivery “lead times” represents our “best estimate” based on information provided by our brand supplier and do not constitute an obligation to supply the vehicle in the time specified.  Whilst we endeavour to ensure that delivery dates are as accurate as possible, delivery dates are subject to change by the manufacturer and on occasion delays do occur due to production issues.  Dynamic will keep you informed of any known changes to your vehicle’s delivery date to allow you to make any necessary arrangements as a consequence.  Dynamic has no control or influence over manufacturer lead times and will not accept any responsibility for any losses or inconvenience caused because of a delay from the manufacturer.

Please note that the statutory cooling off period observed by finance companies applies to all vehicles, and vehicles will not be delivered until the ’cooling off’ period has expired.

Local registration of vehicles is not possible.

Proof of insurance is required before delivery can take place.  Please note that the hirer obtaining finance must be the main policy holder or a named driver on the insurance certificate.

Excess Mileage

Certain finance agreements have an excess mileage charge.  This is expressed as PPM (Pence Per Mile) and is charged when your vehicle exceeds the agreed mileage over the total contract term.  Some contracts allow you to travel over your agreed mileage amount only charging you the PPM amount stated on your order form, however other contracts will only allow you to travel up to a pre-determined amount before a higher excess mileage charge is applied.  Please refer to your contract for full details on excess mileage charges and how this cost may affect you.

Vehicles marked as available with 7-14 day delivery on our website refers to cars and commercial vehicles that are in stock at supplying dealers and are available for delivery within 7 to 14 working days after receipt of all completed contracts.  Quoted delivery “lead times” represents our “best estimate” based on information provided by our brand supplier and do not constitute an obligation to supply the vehicle in the time specified.

Delivery dates are subject to change by the manufacturer.  Dynamic has no control or influence over manufacturer lead times and will not accept any responsibility for any losses or inconvenience caused because of a delay from the manufacturer.

Vehicle Accessories

All non-dealer fit accessories are potentially available; however Dynamic will be required to investigate the availability of the required options prior to providing an estimated delivery date.

Dynamic reserves the right to refuse installation of an accessory or to offer an alternative if in the sole opinion of Dynamic the product is not suitable for installation on the specified vehicle.

Dynamic reserves the right to remove accessories from the order and offer a full refund of any specified accessories which are removed, if it is discovered that the goods are unavailable and/or in the sole opinion of Dynamic are unsuitable for fitting to the vehicle.  Please note that the removal/non fitment of non-dealer fitted accessories does not entitle you to cancel any finance or lease agreement you have already entered into.

Statutory Rights

Nothing in these conditions shall affect your statutory rights.

Dynamic is committed to customer service.  If you are dissatisfied with our service, we will endeavour to resolve any issues in a fair and effective manner.

For a copy of our customer complaints procedure or if you have any feedback regarding our service you should email clientservices@dynamicvehiclesolutions.co.uk.  We are committed to acknowledging your feedback within 3 working days of receipt and undertaking all reasonable efforts to resolving it promptly under the circumstances.  We will provide you with a timescale for resolving the dispute and keep you regularly updated with its progress.  We would seek to resolve any complaint or concern you may have in the first instance if we are unable to then you may be able to refer your complaint to the Financial Ombudsman Service.

Dynamic Vehicle Solutions Ltd is a Leasing Broker member of the British Vehicle Rental and Leasing Association.

Dynamic Vehicle Solutions Ltd is authorised and regulated by the Financial Conduct Authority.

Dynamic Vehicle Solutions Ltd is licenced as a credit broker under the Consumer Credit Act 1974 by the Financial Conduct Authority.  Our Firm Reference Number is 669249.

Dynamic Vehicle Solutions Ltd is registered in England and Wales.  Registered Number – 4959836.  VAT Number – 821 9210 54.  Registered Office Priory House, 45-51 High Street, Reigate, Surrey RH2 9AE.  Trading Address: Dynamic House,  Turners Hill Rd,  Crawley Down,  West Sussex.  RH10 4EY

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