BVRLA Code of Conduct

The BVRLA is the UK trade body for companies engaged in the leasing, rental and fleet management of cars and commercial vehicles for both corporate and consumer users.  This code of conduct sets out the standards the BVRLA expects its members to achieve in all aspects of the brokering of leased vehicles.  It applies to any leasing transaction taking place in the UK.  BVRLA membership assures the customer that they should expect the highest levels of professionalism and integrity when using a BVRLA member.  Our BVRLA membership number is 1455

The BVRLA promotes ethical trading, clear pricing, transparent terms and conditions and high-quality vehicles and customer service standards.  This code sets out the standards this its members shall comply with regarding:

  1. Pre-contract procedures
  2. Support during the contract
  3. End of contract procedures
  4. Complaint handling

This governance covers documentation, branches and customer service standards.  Adherence to this code of conduct is a condition of membership and breaches of such, will result in action being taken.  Serious breaches may result in expulsion from the BVRLA.  The BVRLA monitors adherence to the code by its members.  The BVRLA is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and members must participate in the BVRLA Conciliation Service, which provides a channel for members and their customers to help resolve disputes.

Here you can download a full copy of the BVRLA Code of Conduct

This week's Top Deals

Huge Spec

Volvo

V90 Estate

2.0 T5 Cross Country 5Dr AWD Geartronic

£231.64 per month

18 months | 8,000 miles per annum

FIND OUT MORE
White Only

BMW

3 Series Saloon

320d M Sport 4dr Step Auto

£227.38 per month

48 months | 8,000 miles per annum

FIND OUT MORE
IN STOCK
Car of the Month

Mercedes-Benz

C Class Saloon

C220d AMG Line 4dr 9G-Tronic

£205.63 per month

48 months | 8,000 miles per annum

FIND OUT MORE
Just Added

Honda

CR-V Estate

1.6 i-DTEC SE Plus 5dr 2WD Nav

£157.23 per month

48 months | 5,000 miles per annum

FIND OUT MORE
IN STOCK
Black, Blue, White

BMW

3 Series Saloon

320d M Sport 4dr

£218.29 per month

48 months | 8,000 miles per annum

FIND OUT MORE
IN STOCK
Huge Spec

Mercedes-Benz

E Class Coupe

E220d AMG Line 2dr 9G-Tronic

£247.75 per month

48 months | 8,000 miles per annum

FIND OUT MORE
IN STOCK
Black, Blue, Grey, White

BMW

3 Series Touring

320i M Sport 5dr Step Auto

£221.14 per month

48 months | 8,000 miles per annum

FIND OUT MORE
IN STOCK
Last few..

Mercedes-Benz

B Class Hatchback

B180d AMG Line Executive 5dr Auto

£178.85 per month

48 months | 8,000 miles per annum

FIND OUT MORE

Our Manufacturers

Our Partners: